Job Description:
DOMedia/BillboardsIn is a tech startup in the OOH industry. We are currently seeking a highly motivated and focused full-time Operations Associate, who will be responsible for handling the day-to-day operations and coordinating pre-purchase and post-purchase tasks. This position requires a candidate who has solid communication, good organizational skills, and an eye for making processes more efficient. If you think you have what it takes, email a resume and cover letter to Kohei.Adams@DOmedia.com
Skills needed:
Proficient in Microsoft Office apps (Excel)
Organizational skills (staying on top of all tasks)
Good verbal, written, and interpersonal communication skills (phone/email/chats)
Strong attention to details
Proven ability to meet deadlines
Solid leadership and management skills
Understanding of KPI’s
Ability to accurately analyze situations and reach productive decisions based on informed judgment
Responsibilities:
Search Database for Inventory Availability
Daily Communication with Sales team (assisting them for their individual requests)
Creating/Issuing Contracts
Communication with Clients – questions/problems(phone/email)
Communication with Vendors -holds/alternatives (phone/email)
Able to manage and lead a team toward improving work efficiency, improved customer service and greater operational consistency
Requirements:
Excellent written communication skills with a passion for customer excellence and driving ecstatic interactions
Superior problem-solving skills with the ability to think both strategically and innovatively
Strong skills in developing frameworks and efficient business processes
Roll-up-the-sleeves work ethic and “do what it takes” attitude to effectively execute independently and drive results
2+ years of demonstrated success in sales / general operations / communication preferred, ideally in technology or another fast-changing environment
Past experience in managing user lifecycles, including user conversion, is a huge plus
SQL experience is a huge plus
